Be sure to read the checklist before filling out the form.
1. Check the power switch on your equipment – is it on?
2. Check the fuse box – is the breaker off?
3. Check the thermostat – are the batteries working? Is the thermostat at the proper setting (heat or cool)?
4. Check the air filter – is it clogged? Clean the air filter after every 3 months of usage.
5. Check the fan – is it on “auto” setting?
6. Check your outside air conditioning unit – is it clogged with leaves, twigs or other debris?
7. Has your unit been serviced lately?
Help a technician accurately and quickly diagnose your heating or cooling unit's problem by being prepared to answer these questions:
1. The brand and/or model number of your unit.
2. The age of your furnace or air conditioner.
3. When was it last serviced and who last serviced it.
4. When the filters were last changed.
5. Did you check the circuit breakers to make sure none were "tripped"?
6. When did you first noticed that your unit was not working properly.
7. Was it making any unusual noises?
8. Are there any unusual odors?
9. Was there any unusual weather activity before the equipment acted up?
10. If you saw unusual fluids or leakage around the unit.
